AgenticForce
How we reduced response time from 4 days to 15 minutes with AI
Smiley is a dynamically growing e-commerce store handling hundreds of inquiries weekly
Average response time to customer inquiries
Response quality dependent on agent
Service process automation
Complete, agent-based customer service system running 24/7
Dedicated frontend
Automation engine
Coda + Baselinker
Response generation
Frontend with tagging
Dedicated frontend with topic tagging, integration with context database
Automation engine
Handles incoming inquiries, recognizes topics, retrieves data and launches AI
Baza wiedzy
Baza wiedzy i stylu komunikacji (tone of voice, gotowe elementy odpowiedzi, polityki)
AI Engine
Generuje odpowiedzi dopasowane do klienta, stylu i historii
E-commerce Hub
Entry point + message sending + order status synchronization
Case Tracking
Creates, tracks and assigns cases with unique ID and status
Complete flow from request to resolution in 6 steps
Customer sends inquiry through dedicated form or email → automatic routing to n8n
n8n recognizes the topic (lost package, return, complaint), fetches data from Baselinker and history from Coda
System creates unique ticket with ID and status for efficiency monitoring and SLA
GPT-4 creates personalized response aligned with company policy and customer context
Message sent automatically via email or as draft for agent approval
Ticket update, follow-up assignment or automatic case closure
Spectacular results in every key metric
| Metric | Before implementation | After implementation | Change |
|---|---|---|---|
| Average response time | 4 days | 15 minutes | −99% |
| Customer satisfaction (CSAT) | 58% | 94.5% | +63% |
| Manual agent work | 100% | 40% | −60% |
| Support sales conversion | baseline | +15% | +15% |
| Interactions per case | 2–4 | 1–2 | ✅ Less frustration |
| Response consistency | Low, agent-dependent | High, brand-aligned | ✅ |
From 4 days to 15 minutes
63 point increase
Agents focus on complex cases
More sales from support
Next steps in customer service automation
Additional communication channels for full omnichannel experience
Continuous improvement based on tags and feedback
Real-time monitoring of all customer service metrics
Automatic escalation when time limits are exceeded
Let's discuss customer service automation for your company. Free consultation and process analysis.